Last updated: 2 November 2026
This policy explains what personal information Travel To Go Samui collects when you visit traveltogosamui.com or book with us, how we use it, and the choices you have. We follow Thailand's Personal Data Protection Act B.E. 2562 (2019) (PDPA).
1. Who we are
Travel To Go Samui – Tourist Information Center is the data controller for the information described here.
- Address: DG2 14/1 Moo 2, Bo Phut, Ko Samui, Surat Thani 84320, Thailand
- TAT License No. 44/00530
- Phone / WhatsApp: +66 95 353 5266 · +66 62 705 7526
- Chinese service (WhatsApp): +66 98 040 0815
- Open daily 10:00 AM – 11:00 PM
2. Information we collect
We only ask for what we need to arrange your booking. When you contact or book with us (WhatsApp, phone or at our shop):
- Your name and the names of people in your group
- Your WhatsApp number
- Travel dates, the tours or transfers you want, number of adults and children
- Your hotel name and room number, so we can arrange pick-up and drop-off, and flight or ship arrival details for transfers and shore excursions
- Your passport number, which tour operators, ferry companies, dive centres and national parks need for tickets, passenger lists and insurance
- Special requests you choose to share, such as dietary needs, medical conditions relevant to an activity, or diving certification
- Your payment method and payment records (amount and date). We do not store full card numbers.
When you visit our website:
- Technical data such as device and browser type, pages viewed and approximate location, collected by our website host
- Cookies. Non-essential cookies (for example analytics or advertising) are only used if you accept them in our cookie banner. You can decline them and still use the site.
When you tap a WhatsApp button, a pre-filled message opens in WhatsApp. Nothing is sent until you press send, and messages are also handled under WhatsApp's own privacy policy.
3. How we use your information
- Answering your questions and giving quotes (steps you ask for before a contract)
- Booking and confirming tours, tickets, transfers and pick-ups (performing our contract with you)
- Sending booking updates, changes due to weather and pick-up times (performing our contract with you)
- Passing safety-related information, such as medical conditions or dive certification, to the activity operator (your explicit consent)
- Keeping payment and booking records for accounting and tax (legal obligation)
- Handling complaints, refunds and disputes (legitimate interest)
- Improving our website and measuring advertising (your consent, through cookies)
- Sending offers or promotions (your consent only; you can stop them at any time)
We do not sell your personal information.
4. Who we share it with
We share only the details each partner needs to provide your service:
- Tour and activity operators (boat tours, diving, elephant experiences, cooking classes and others): names, passport numbers where required, number of guests, hotel and room for pick-up, and any safety information you agreed to share
- Transport providers (ferry companies, minivan and transfer drivers, car rental): names, contact number, pick-up and travel details
- National parks and authorities, when a park entry or permit requires your details
- Service providers that run our business: our website host (GoDaddy), WhatsApp, and payment or banking providers
- Government authorities, when Thai law requires it
Each operator handles your information under its own policies once it receives it.
5. International transfers, retention and security
Some of our service providers, such as WhatsApp and our website host, store data on servers outside Thailand. We use well-known providers that apply their own data protection safeguards.
- Booking and payment records: kept up to 5 years, as required for accounting and tax
- WhatsApp conversations and other booking details: deleted within 2 years after your trip, unless needed for a complaint or dispute
- Marketing contacts: kept until you ask us to stop
Access to booking details is limited to staff who need them to arrange your trip. Our phones and accounts are password-protected, and we share only the minimum details with partners.
6. Your rights
Under the PDPA you can ask us to:
- Give you a copy of the personal information we hold about you
- Correct information that is wrong or incomplete
- Delete your information, unless we must keep it by law
- Stop or limit how we use it, or object to its use
- Withdraw any consent you gave, including for marketing
- Send your information to you or another company in a usable format
Send your request on WhatsApp (+66 95 353 5266) or visit our shop in Bo Phut. We will reply within 30 days. If you are not satisfied, you can complain to Thailand's Personal Data Protection Committee (PDPC).
7. Children
We collect children's names, ages and passport numbers only when a parent or guardian books for them and gives us these details.
8. Changes to this policy
We may update this policy when our services or the law change. The date at the top always shows the latest version.
9. Contact us
Travel To Go Samui – Tourist Information Center, DG2 14/1 Moo 2, Bo Phut, Ko Samui, Surat Thani 84320, Thailand. WhatsApp: +66 95 353 5266 · +66 62 705 7526 · Chinese service: +66 98 040 0815.